2019 — The Year in (the Agency) Review

Welcome to the eighth edition of The Year in (the Agency) Review! Glad you made it.

Man, what a year, right? The worst of times, the worst of times. A year of pain. A year of reckoning. A year in which many of the things we thought we knew — about ourselves, about our loved ones, about our nation — turned out to be disappointingly false. In which our faith in these things and more was tested. In…